All Uniform Nametape sales are final. We may, at our discretion, exchange items for other like items of a different size or color if the desired item is currently in stock, and if the buyer agrees to pay shipping charges both ways. Items with custom logos or individual names may not be returned under any circumstances.
All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise. Defective merchandise must be returned within 7 days of receipt of order. No goods will be accepted after two weeks from the date of invoice. If you have any questions about this policy, please contact us PRIOR to your purchase. Exchanges must receive a return authorization number prior to sending them back to our facility.
Some items will require shipment to us from other warehouse facilities. For this reason, we ask that you allow up to three weeks for items to arrive after placement of your order. The UPS shipping time that you choose when ordering will be from the time your order leaves our store. The UPS & FedEx calculators built into this site assist us in charging a reasonable shipping and handling fee. If we determine that the package can arrive at your location faster through another means, we reserve the right to use that method. For example, if Priority Mail through the USPS is going to be faster, we may opt to use it instead of UPS or FedEx. Due to handling and fuel costs, we reserve the right to use the rates figured by our online calculator, even if we ship through another method or carrier.
Due to sales updates and the possibility of inventory adjustments, some items may be on backorder. If you have questions about the availability of a specific item, contact us PRIOR to ordering.
We try hard to make sure your orders arrive in a rapid fashion. We appreciate our customers very much, and value their business.